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Northern Beaches Hot Water

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 10 September 2026

Who We Are

Northern Beaches Hot Water is a sole trader plumbing business operated by Adam, based in North Narrabeen, NSW. We provide hot water installation, repair, and servicing across the Northern Beaches region of Sydney.

  • Business: Northern Beaches Hot Water
  • License: 297628C
  • Phone: 0448 581 325
  • Email: info@northernbeacheshotwater.com.au

What Information We Collect

We collect personal information that you voluntarily provide when you contact us through our website, phone, or email. This may include:

  • Your name
  • Phone number
  • Email address
  • Suburb or address
  • Details about your hot water system or plumbing needs

Hosting and security services process technical connection details, such as IP address and browser information, to serve and protect the website. Optional Google Analytics usage measurement starts only after you accept analytics (see below).

How We Use Your Information

We use the information you provide to:

  • Respond to your inquiry and provide quotes
  • Schedule and perform hot water services
  • Follow up on completed work (warranty, satisfaction)
  • Improve our website and services based on how visitors use the site

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

Our website uses the following third-party service providers to operate effectively. Your personal information may be processed by these providers, including in countries outside Australia such as the United States:

  • Google Analytics 4: Loads only when you accept optional analytics. It uses cookies and device information to measure page views and contact actions. We do not send your form fields, chat messages, or enquiry reference to analytics. Use Cookie settings in the footer to change your choice.
  • Supabase — Our secure database provider, hosted in the United States. Stores lead inquiries and chat conversations so we can respond to your requests.
  • Vercel — Our website hosting and deployment provider. Vercel may process technical information such as IP addresses, device and browser details, and request logs, including in the United States.
  • AI Chat Assistant — Our website chat feature uses AI technology (via OpenRouter) to help answer your hot water questions and collect your details for a callback. Chat conversations may be processed by third-party AI model providers. The chat collects your name, phone number, suburb, and service details to assist with your inquiry.
  • Resend — Our email delivery provider. Resend may process contact form, lead, and notification details so we can receive and respond to your inquiry, including in the United States.
  • Sentry — Our error monitoring provider. Sentry may process technical diagnostic information such as IP address, browser details and redacted error logs to help us detect and fix website issues, including in the United States.
  • Railway — Our backend application hosting provider, based in the United States. Processes all data submitted through the website.
  • Google Fonts — Serves the fonts used on this website. Google may collect your IP address when fonts are loaded.

Where information is processed outside Australia, we take reasonable steps to use reputable providers and protect your personal information consistently with this policy.

AI Chat Data

When you use the chat feature on our website, your messages and any personal details you provide (name, phone, suburb, service needs) are stored securely to help us respond to your inquiry. Chat conversations are processed by AI technology to provide helpful responses about our hot water services. By using the chat feature, you consent to this processing. The browser keeps the active conversation in memory during navigation. Refreshing or closing the page clears that browser conversation; it does not delete records already sent to our servers. Session access expires separately from server record retention.

Cookies

Optional Google Analytics cookies are used only after acceptance. You can reject optional analytics and still use the form and chat. We store your cookie preference in this browser. Cookie settings in the footer lets you withdraw consent; this stops future website analytics events and clears accessible Google Analytics cookies.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.

Data Retention

Contact and lead records are managed separately from chat sessions and are kept where needed to respond to enquiries, provide services, and meet applicable recordkeeping obligations. Closing the chat does not delete server records. We review stored information and deletion requests; automatic deletion periods depend on the operating service configuration and are not guaranteed by a browser session expiry.

Contact us to request access, correction or deletion. We will explain any records that must be retained and why. Analytics retention is controlled in the Google Analytics property settings.

Data Breach Notification

In the unlikely event of a data breach involving your personal information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under Australian law.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

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